top of page
Website Terms and Conditions

Welcome to Grounded in Healing. This business and website, www.groundedinhealing.com.au, is owned and operated by Claire Bell (ABN: 97 862 300 357). Please take the time to read these terms and conditions. By using Grounded in Healing and the services and information offered, you agree to these terms and conditions.

If you purchase products through Grounded in Healing, additional terms and conditions will apply. You will be directed to review these before completing your purchase.

​

Definitions

  • Services means Naturopathic, Reiki, and Flower Essence consultations.

  • the Website means the website www.groundedinhealing.com.au.

  • We / Us etc means Grounded in Healing – Claire Bell and any subsidiaries, affiliates, employees, officers, agents, or assigns.

 

Accuracy of Content

We have taken proper care to ensure that the information on this Website is accurate. However, we cannot guarantee the accuracy, reliability, currency, or completeness of any content on this Website or linked sites. The information provided should not replace professional advice.

​

General Disclaimer

The information on the Grounded in Healing website and social media is not intended as a substitute for medical advice. If you have health concerns, consult your qualified healthcare provider for individualised advice. We are not responsible for content on external sites linked through our website or social media channels.

 

Use of the Website

By using this Website, you agree to use it in compliance with all applicable laws and regulations. You must not use the Website for any unlawful, defamatory, harassing, abusive, or fraudulent purposes. We reserve the right to refuse or terminate service at any time without notice.

 

Passwords and Logins

You are responsible for maintaining the confidentiality of your passwords and login details.

Indemnification for Loss or Damage You agree to indemnify and hold us harmless from any liabilities or expenses arising from your use of this Website or our services, including claims, damages, and legal fees incurred by you or any third parties.

 

Intellectual Property and Copyrights

We own the copyright to all content on this Website. You must not use our copyrighted material without permission, except as allowed by law. For permission requests, contact admin@groundedinhealing.com.au.

 

Trademarks

Grounded in Healing is an unregistered trademark owned by us. You may not use this name or logo without express permission.

 

Links to External Websites

This Website may include links to external sites for convenience. We do not endorse or take responsibility for the content or services of these linked sites.

 

Limitation of Liability

We do not accept liability for the accuracy of content on this Website or for any damages arising from its use or our services.

 

Information Collection

Your use of the Website and our services is governed by our Privacy Policy. By using the Website, you agree to the terms of the Privacy Policy.

 

Confidentiality

We handle personal information in accordance with our Privacy Policy. However, we cannot guarantee absolute confidentiality due to potential third-party interception.

 

Governing Law

These terms are governed by the laws of New South Wales, Australia. Disputes will be addressed through negotiation or by the courts in New South Wales.

 

Appointments can be conducted face-to-face or online via Google Meet. The meeting link will be emailed after booking.

 

Payment Terms

  • Payment for services can be made via debit/credit card.

  • Online consultations are not eligible for private health fund rebates.

  • Prices are subject to change without notice.

 

Shipping and Delivery​

  • Flower Essences Delivery Method: Shipping is via Australia Post

  • Delivery Costs:

  • A $10 flat rate applies to all Flower Essence deliveries within Australia.

  • All supplements will be prescribed, purchased and deliviered via Vital.ly, an external platform. Shipping and associated costs for supplements will be handled through Vital.ly and are subject to their terms and policies.

  • Delivery Times: Please allow between 1-5 business days for dispatch, depending on current order volume. Once in the postal system, delivery may take 1-3 business days for metropolitan areas, with rural areas allowing an additional 1-3 business days. Grounded in Healing cannot be held liable for any delays beyond these times.

 

Refunds

We do not offer refunds for change of mind on consultations or products. Replacements or refunds are only available for faulty products at the time of sale.

 

Acceptance of Goods

Inspect your order upon receipt and notify us of any faults or damage as soon as possible.

​

Cancellation Policy

  • Consultations: Provide at least 24 hours' notice for cancellations. Less notice may incur a 50% fee, and no-shows will be charged the full fee.

  • Naturopathic Testing and Functional Pathology: Non-cancellable once ordered.

 

Changes to Terms

These terms may be updated at any time. Continued use of the Website or services constitutes acceptance of any changes.

bottom of page